Refund policy and right of withdrawal

Tiztar provides digital subscription services from Colombia. This policy is interpreted under Law 1480 of 2011, Law 2439 of 2024 and other applicable Colombian consumer protection rules.

The right of withdrawal applies when the contracting party qualifies as a consumer under Colombian law. Where a contract is strictly business-to-business and no consumer relationship exists, the agreed commercial terms will apply, without limiting any mandatory legal protection.

If this policy conflicts with a mandatory provision of Colombian law, the legal provision protecting the consumer will prevail.

During a completely free trial month there is no payment to refund. You may tell us that you do not want to activate or continue with a paid plan before the trial ends.

If you agreed to activate a paid plan and a charge has already been made, you may request a review under the right of withdrawal, other statutory protections and this policy.

When Colombian law applies to a distance contract, a consumer may exercise the right of withdrawal within five (5) business days after entering into the service contract.

You do not need to provide a reason for an eligible withdrawal. Your request must clearly state that you wish to withdraw from the contract.

The law includes exceptions. Among them, withdrawal does not apply to service contracts whose performance began with the consumer's agreement. Tiztar will review each request based on the contract date, actual service activation, consent granted and current regulations.

Send your request through the same channel in which Tiztar confirmed the trial, activation, invoice or payment, or reply directly to the email or WhatsApp message sent by our team.

Include your name, business, associated email or WhatsApp number, plan, payment date, transaction reference and a clear statement that you are requesting a withdrawal or refund. If we need additional information to identify the payment, we will request it through an authorized channel.

Do not send passwords, complete card numbers or security codes. Tiztar will confirm receipt and communicate the result of the review.

When the withdrawal is eligible, Tiztar will return the amounts paid without improper deductions or withholdings, within a maximum of fifteen (15) calendar days from the exercise of the right.

The refund will be sent to the original payment method whenever possible. If the payment provider or payment method requires a different procedure, we will agree on a verifiable refund method with you.

The time it takes for funds to appear may depend on the financial institution or payment provider, but Tiztar will process the refund within the applicable legal period.

If you identify a duplicate charge, an incorrect amount or a payment that does not match the agreed plan, report it so we can verify and correct it. If the error is confirmed, we will refund the excess amount.

If the service fails, you may request support and any remedy available under the applicable legal warranty. Where correction is not possible or the law requires it, we will assess the corresponding refund.

Outside cases required by law or expressly approved by Tiztar, periods already accrued or effectively used are non-refundable and are not refunded on a prorated basis. This rule does not limit any non-waivable statutory rights.

Cancelling a subscription prevents future charges but does not automatically refund previous payments. If the agreed plan renews automatically, request cancellation before the next billing date through an authorized Tiztar channel.

We will confirm the effective cancellation date and any remaining access when processing your request.

You may check the status of your request by replying through the channel where it was submitted. Keep proof of submission, the receipt confirmation and the payment reference.

If you believe your consumer rights were not addressed, you may contact Colombia's Superintendence of Industry and Commerce through its official channels.

We may update this policy to reflect legal, operational or payment-method changes. The current version will be the one published on this page and will never reduce rights already recognized by mandatory law.

This English version is provided for convenience. The Spanish version governs interpretation to the extent permitted by applicable law.